Freedom From Command and Control: Rethinking Management for Lean Service download free [PDF and Ebook] by John Seddon

Freedom From Command and Control: Rethinking Management for Lean Service download free [PDF and Ebook] by John Seddon year 2005
  • Book name: Freedom From Command and Control: Rethinking Management for Lean Service
  • Author: John Seddon
  • Release date: 2005/4/9
  • Publisher: TAYLOR & FRANCIS INC
  • Language: English
  • Genre or Collection: Technology and Engineering
  • ISBN: 9781563273278
  • Rating: 7.38 of 10
  • Votes: 262
  • Review by: Willetta Hulsey
  • Review rating: 8.85 of 10
  • Review Date: 2018/11/15
  • Total pages: 256
  • Includes a PDF summary of 23 pages
  • Description or summary of the book: 'Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.' An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.
  • Estimated reading time (average reader): 16H8M32S
  • Other categories, genre or collection: Business & Management, Personnel & Human Resources Management, Production & Quality Control Management, Office Systems & Equipment, Other Manufacturing Technologies
  • Available formats: PRC, TXT, WORD, EPUB, PDF, DOC, HTMLZ, ODT. Compressed in ZIP, RAR, DMG, TAR.7Z
  • Download servers: FileServe, ZendTo, BitShare, MEGA, Hotfile, Google Drive, ownCloud, Microsoft OneDrive
  • Format: Hardback
  • Approximate value: 68.35 USD
  • Dimensions: 152x229x18.8mm
  • Weight: 522g
  • Printed by: Productivity Press
  • Published in: Portland, United States
Vote:

More books in English

More books of 2005

More books of the publisher TAYLOR & FRANCIS INC